2025 Wrapped: A Year of Momentum for D4H

From customer visits in the Rocky Mountains to live conversations with emergency managers around the world, major feature releases, and a new chapter with EcoOnline, 2025 was a year shaped by learning, momentum, and real-world impact.

Here’s our 2025 wrapped.

Starting the year in the Rockies

We began 2025 in the Rocky Mountains in Canada for our a company-wide gathering — an opportunity for our team to come together in person and, more importantly, to spend time directly with customers in their operational environments.

During the gathering, we visited Canada Task Force 2, gaining firsthand insight into the realities of urban search and rescue: rigorous training, calm decision-making under pressure, and the importance of tools that teams can trust without hesitation. We also spent time with an industrial mine rescue team in British Columbia, learning about the unique challenges of responding to emergencies where teams are often rescuing their own colleagues.

These experiences reinforced the “why” behind everything we build. In high-stakes environments, there's no room for unnecessary complexity. Tools must be dependable, intuitive, and designed with real people and real conditions in mind. That perspective helped guide many of the decisions we made throughout the year.

A new chapter with EcoOnline

June marked an important milestone for D4H as we joined EcoOnline, a global leader in safety and sustainability software.

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By becoming part of EcoOnline’s broader EHS, chemical safety, and ESG platform, D4H now sits within a wider ecosystem designed to help organisations anticipate, prepare for, and respond to critical risks.

For customers, this means greater long-term investment, stronger foundations, and the opportunity for deeper integration across safety, risk, and crisis readiness. What hasn’t changed is our commitment to building intuitive, reliable tools, and to serving the crisis and emergency teams who depend on them.

A milestone year for Alerting

Throughout 2025, we continued to expand D4H with a steady stream of improvements across our products, all focused on helping teams communicate clearly, maintain situational awareness, and stay aligned during incidents.

A key theme this year was how information moves when it matters most.

In Alerting, new capabilities such as Critical Alerts, WhatsApp Alerts, Conference Calls, and Alert Delivery Sequences gave organisations greater control over how urgent messages are delivered, escalated, and acknowledged. Teams can now reach people across more channels, follow structured escalation paths, and move quickly from alerts into live coordination when situations demand it.

The new Alerting Inbox added another layer of clarity, providing a centralized place for individuals to review, manage, and track all alerts they’ve received, helping reduce missed messages during busy or prolonged incidents.

In Incident Management, features like Live Location and Live Map Layers improved real-time visibility, allowing teams to build a richer operational picture as incidents unfold. Combined with flexible templates, status boards, and public links, these tools support faster decision-making without sacrificing clarity.

Alongside these more visible updates, we also strengthened the foundation of our software platform. Anti-virus scanning was rolled out across all D4H products, automatically scanning user-uploaded files and adding an extra layer of security when sharing documents.

These highlights represent just part of the work delivered in 2025. Across the year, many additional enhancements and refinements were released, guided by feedback from teams using D4H in real-world conditions every day.

Learning live, from the people who use D4H

One of the most valuable things we did in 2025 was listen.

Throughout the year, we continued our Bravo Zulu live stream series of customer interviews, inviting emergency and crisis managers, responders, and operational leaders to share how they use D4H in practice , what works under pressure, what needs to be fast and flexible, and what truly supports decision-making during incidents.

We spoke with organisations across public safety, education, and the private sector — including Alton Towers Resort, the City of Medicine Hat, Pennsylvania College of Technology, Kaufmann County OEM, Lincoln County Emergency Services, Clinton County EMA, Respond SAR, Midshires SAR, Pasco County Sheriff’s Office, Alliance North, Statewide HazMat, and McDonough County ESDA.

These sessions gave us an unfiltered view into how D4H supports teams operating under real pressure, and continue to play a central role in shaping how the platform evolves.

Looking ahead to 2026

As we move into 2026, our focus remains clear: helping organisations stay prepared, connected, and informed.

We’ll continue expanding Alerting, building on the progress made in 2025 to support faster, more reliable communication across a wider range of scenarios. We’ll also be working more closely with EcoOnline to integrate D4H with other EcoOnline services, supporting a more connected, end-to-end suite experience.

Thank you to every customer, partner, and responder who joined a live stream, shared feedback, challenged our thinking, and trusted D4H throughout 2025.

2025 was a year of momentum. We’re carrying that momentum forward into what comes next.