Is there a separate cost for implementation?

No, there is no additional separate cost for implementation. Implementation is included as part of your required Cloud Plan subscription.

Every D4H subscription must have an active Cloud Plan — Basic, Advanced, or Professional — to cover implementation, ongoing support, and secure hosting. Cloud Plan pricing and a full feature comparison are available here.

How long does implementation take?

The average implementation time is usually 6-8 weeks. However, this may vary depending on factors like the time you can allocate for achieving success, and your learning pace. Successful implementations require dedication, teamwork, and alignment with project goals, including the go-live objectives.

How should our team prepare for implementation?

Achieving a successful implementation involves several key considerations:

• Identify team members responsible for implementation tasks and involve them in the conversation from the start.
• Gather your team's goals for utilizing D4H and establish go-live objectives for the product implementation.
• Plan and coordinate tabletop exercises, user training sessions, and outline change management methods to ensure team buy-in.
• For Incident Management, if you've been referred to D4H by another customer, consider reaching out to inquire whether they can share their account templates with you. This way, you can easily upload them into your account using Extension Packs.

Who will I be working with during implementation?

You'll be partnered with a dedicated D4H Implementation Specialist who will guide you through every phase. Our specialists bring real-world experience and a proactive approach to make your onboarding as smooth and uncomplicated as possible.

What is my team expected to do during implementation?

Success is a team effort! Your team will be asked to:

• Attend planning and training sessions
• Provide input on requirements and workflows
• Participate in data setup and system configuration
• Test the platform to ensure it fits your needs

Don’t worry — we’ll guide you through each step and make it simple to manage alongside your daily work.

Do I need technical expertise to implement D4H?

Not at all. D4H is designed to be user-friendly and highly configurable without the need for deep technical skills. We'll empower your team with clear guidance and easy-to-follow training.

Can D4H be customized to fit our specific workflows?

Absolutely! Flexibility is one of D4H's biggest strengths. We'll work with you to configure D4H to align with your operational processes, terminology, and reporting needs — ensuring that it feels intuitive and familiar to your team.

What happens after implementation is complete?

Your journey with us doesn't stop at go-live, we’re committed to your long-term success. After implementation, you'll have access to:

• Ongoing customer support via our Help Desk
• Regular platform updates and feature enhancements
• On-demand resources and help center articles
• 24/7 system status monitoring
• Specific Cloud Plans offer additional hands-on assistance

Will our data and information be secure during setup?

Absolutely. At D4H, we take data security seriously. We use secure, encrypted protocols for all data handling and follow best practices in data privacy and system integrity throughout your implementation and beyond.

We're ISO 27001 certified and HIPAA compliant, demonstrating our commitment to the highest standards of information security and data protection. You can trust that your organization's data is safe, secure, and handled with the utmost care at every stage.

What certifications or recognition do we receive after completing implementation?

Upon successful completion of your implementation journey, your project team members will receive a D4H Implementation Certification, which can even be shared on LinkedIn to showcase your accomplishment!