Airline Crisis Management Extension Pack

Status Boards

• Airports: Manage incidents and disruptions at airports, including communication plans, resource allocation, and passenger management.
• Cargo: Manage cargo information, tracking, and communication during disruptions or emergencies, including cargo manifests, incident reports, and communication logs.
• Crew: Manage crew information, schedules, and communication during disruptions or emergencies, including contact lists, duty rosters, and incident reporting forms.
• Family Members: Manage information for communicating with and supporting family members of passengers and crew during crises, including contact information, notification protocols, and support resources.
• Go Team: Coordinate rapid response teams, including deployment schedules, task assignments, and communication protocols.
• Hotels: Manage hotel accommodations for stranded passengers or crew, including booking information, contact lists, and voucher templates.‍
• Statements: Centrally manage consistent and informative public statements to media outlets and the public during crises, ensuring clear and timely communication.‍
• PRC (Passenger Reconciliation Center): Set up and manage a PRC in the event of a major incident, including passenger tracking, information dissemination, and family reunification procedures.‍
• PIF (Passenger Information Form): A pre-built board for collecting essential passenger information to aid in tracking, communication, and support during crises.‍
• Passengers: Manage passenger information, communication, and support during disruptions or emergencies, including passenger manifests, incident reports, and communication logs.

Forms

• Flight Information: Track to maintain real-time updates on flight status, delays, cancellations, and passenger manifests.

What is an Extension Pack?

An Extension Pack is a tool designed to extend the functionality of your D4H software. It allows you to share and integrate custom Forms, Status Boards, and Task Boards with other teams or download them directly from our Extension Pack Library, enhancing your emergency management capabilities.

Are Extension Packs free?

Yes, Extension Packs are free resources available for download from the D4H website or share between organizations. They can be easily installed and uninstalled, providing flexibility in customizing your software setup.

How do I use the Airline Crisis Management Extension Pack?

Download the pack from our website and install it into your D4H Incident Management account. You can then customize the templates to fit your airline's specific needs and procedures.

Are Extension Packs considered professional advice or official guidelines?

While the Packs offer valuable guidance, it's crucial to use your own judgment and expertise to ensure the templates are aligned with your organization’s specific protocols, procedures, and incident management needs. Always ensure that your final configurations comply with your internal policies and any relevant regulations or standards.

What types of crises can the Airline Crisis Management Extension Pack help manage?

This pack can assist in managing various crises affecting airlines, including flight disruptions, weather events, security threats, medical emergencies, and passenger incidents.

Can this pack be customized to fit our airline's specific needs?

Yes, the templates within the pack can easily be adapted and modified to align with your airline's unique procedures and communication protocols.

What are the benefits of using standardized templates for aviation crisis management?

Standardized templates promote consistency, reduce errors, and speed up response times by providing a clear framework for managing critical incidents.